Refunds, Cancellations & Digital Delivery

Grassworks is a digital software product. After successful payment, product access is made available to the purchaser's account immediately.

There is no physical shipping or courier delivery. Customers do not need to wait for postal or physical delivery.

Customers purchasing from outside Pakistan can access the digital product internationally.

Because Grassworks is delivered digitally immediately after successful payment, customers who wish to cancel should contact TECH REDUX as soon as possible.

If product access has not yet been provided, a cancellation request may be submitted before delivery. Since access is normally provided immediately, there may be little or no time between payment and digital delivery.

Once product access has been provided or the software has been downloaded or accessed, purchases are generally final and non-refundable, except where required by applicable law or expressly approved by Tech Redux.

Grassworks is a digital software product. Refund requests are considered according to this policy, the applicable purchase terms, and mandatory applicable law.

Once product access has been provided or the software has been downloaded or accessed, purchases are generally final and non-refundable.

Tech Redux may approve a refund where appropriate, including circumstances involving a material technical issue that cannot reasonably be resolved, or where a refund is required by applicable law.

Nothing in this policy excludes or limits any mandatory consumer, cancellation, refund, warranty, or digital-content rights that cannot legally be excluded or limited.

Returns and exchanges of physical goods do not apply because Grassworks is a digital software product and no physical goods are supplied.

Where an appropriate technical remedy is available, Tech Redux may provide technical assistance, corrected files, replacement files, or another reasonable digital remedy.

If Grassworks does not function substantially as described in its official documentation, contact us at support@techredux.co.

We aim to investigate reported technical issues and provide an appropriate response as part of our customer support process.

Technical support does not automatically create a right to a refund unless a refund is required by applicable law or expressly approved by Tech Redux.

Approved refunds are processed within 7–10 business days after approval.

The time required for the refunded amount to appear in the customer's account may also depend on the payment provider or financial institution.

Where a refund is issued, the applicable Grassworks license may be terminated and the purchaser must cease using Grassworks and delete licensed copies, subject to applicable law.

Customers may submit complaints by email or phone using the contact information below.

We aim to respond to customer enquiries within 2 business days.

We aim to resolve complaints within 14 business days.