Privacy Policy

Grassworks is a product developed and distributed by Tech Redux. In this Privacy Policy, “Tech Redux”, “we”, “us”, and “our” refer to Tech Redux, and “you” refers to the person using our website, account, or services.

Legal business name: TECH REDUX.

Business address: Plot No.1/3 of Plot No.SB-55, MAIMOONA SQUARE Block, Block 13-C, Situated at KDA Scheme No.24, Gulshan-e-Iqbal, Karachi, Karachi East Gulshan Town, Pakistan.

Customer support: support@techredux.co · +92 342 2941250

We collect information that you provide directly to us when you create an account, purchase Grassworks, contact support, submit feature requests, submit reviews, or otherwise communicate with us.

This may include your name, email address, account information, support messages, feature requests, reviews, purchase-related information, and other information you choose to provide.

We may also collect technical and usage information when you use our website or interactive experiences. This may include pages viewed, interactions with website features, referring sources, browser and device information, screen or viewport information, and general usage information.

When you make a purchase, payment information is processed by our payment provider. We do not need to store your full payment card details in order to provide your Grassworks purchase.

If you create a Grassworks account, we use your account information to authenticate you, provide access to products you have purchased, manage your account, and provide related services.

Your account may also contain information associated with your interactions with Grassworks, such as purchases, entitlements, downloads, support conversations, feature requests, notifications, and reviews.

Authentication information is handled through secure account mechanisms. We do not use website analytics to intentionally collect your password, authentication tokens, or other credentials.

We use information we collect to provide, operate, maintain, and improve Grassworks and the Tech Redux website.

This includes processing purchases, providing account access, delivering downloads, handling support requests, responding to feature requests, managing reviews, communicating important product information, preventing abuse, maintaining security, understanding website usage, diagnosing technical issues, and improving our services.

We may also use aggregated or otherwise non-identifying information to understand usage patterns, evaluate performance, and improve the design and functionality of our website and products.

We may use your email address to send communications necessary to provide the services you have requested. These may include account-related messages, purchase confirmations, download or product information, support communications, and important information about Grassworks.

These communications are part of providing your account and purchased product and are not the same as optional marketing communications.

Payments for Grassworks are processed through third-party payment infrastructure. Payment providers may collect and process payment information according to their own privacy policies and terms.

We may receive information about a transaction, such as its status, amount, currency, and associated purchase or customer information, so that we can provide your purchase and maintain accurate account records.

We do not intentionally send full payment card numbers, security codes, passwords, or authentication credentials to our website analytics services.

We may use third-party service providers for authentication, payments, email delivery, hosting, storage, analytics, or other infrastructure needs.

These providers may include services such as Supabase for account and database infrastructure, Stripe for payment processing, Resend for transactional email, Vercel for hosting and application infrastructure, and Google Analytics for website and usage analytics.

Third-party providers process information according to their own privacy policies and terms. We provide them with information reasonably necessary for them to perform the services they provide to us.

We use Google Analytics to understand how visitors use our website and to improve Grassworks and our services. Google Analytics may collect information such as pages viewed, interactions with website features, referring sources, browser and device information, approximate location derived from technical information, and session and usage information.

We may send custom analytics events to measure interactions with parts of the website. These may include interactions with documentation, frequently asked questions, product features, downloads, checkout actions, account flows, and other website features.

Our analytics events are designed to measure usage and performance rather than to collect the contents of passwords, authentication credentials, or full payment information. We also avoid intentionally sending sensitive account credentials to Google Analytics.

When you use our interactive Grassworks demo, we may collect additional technical and interaction information about the demo session. This may include session duration, approximate movement within the demo environment, maximum distance travelled from the starting position, display and device characteristics, and technical performance information such as frame rate.

We use this information to understand how the demo is used, evaluate technical performance, identify potential issues, and improve the experience. Demo interaction information is not intended to identify you personally.

The website may use cookies and similar technologies where necessary to provide functionality, maintain authentication, protect accounts, understand website usage, or measure the performance of our services.

Authentication cookies may be used to maintain your signed-in session. These cookies are designed to support secure account access and are not intended to expose your authentication credentials to client-side JavaScript.

Analytics technologies, including Google Analytics, may use cookies or similar identifiers to help distinguish visits, sessions, and interactions and to provide usage statistics.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect functionality that depends on them, particularly account and authentication features.

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. We continuously work to improve the security of our systems and services.

We retain information for as long as reasonably necessary to provide our services, maintain account and transaction records, provide support, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate interests.

The retention period may vary depending on the type of information, the reason it was collected, and the requirements of the applicable service provider.

Analytics information may also be retained according to the retention settings and policies applicable to the analytics service we use.

Depending on where you live, you may have certain rights regarding your personal information, including rights to request access to, correction of, deletion of, or information about the processing of your personal information.

You can contact us at support@techredux.co to make a privacy-related request. We may need to verify your identity before fulfilling a request.

You may also control certain cookies and analytics technologies through available browser or device controls. Some choices may affect the functionality of the website or services.

Grassworks is not intended for children who are unable to lawfully enter into the agreements required to use the service. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the date shown at the beginning of this policy.